Privacy Policy

Last updated: 2 October 2026

SpeakPair ("we", "us", "the app") is a language exchange platform that matches adult users for short one-on-one video conversations. This policy explains what we collect, how we use it, and your rights.

1. Who we are

• App: SpeakPair
• Contact: support@speakpair.com

2. What we collect

When you sign up:

• Email address (for authentication)
• Name (display name; you choose)
• Date of birth (to verify the 18+ age requirement)
• Native language and languages you want to practice
• Optional bio

When you use the app:

• Call session metadata: who you matched with, when, duration
• Ratings you give and receive (1–5 stars + "talk again" preference)
• Reports and blocks
• Streak data (consecutive practice days)
• Daily talk-time aggregates
• AI Coach (voice practice): a scorecard derived from a transcript of what you said (grammar, vocabulary, fluency, the specific mistakes you made) and a short recap of the conversation, stored to personalise your next session
• AI video practice: strengths, areas to improve and next practice goals derived from the AI conversation transcript, stored separately for each practice language; your preferred spoken name when you tell the coach, remembered privately across practice languages; subscription status, billing period, used minutes and whether the single 2-minute free session has been used
• Speak Sprint (speaking game): the transcribed text of your spoken answers and your per-round scores

We do NOT record or store the audio of your 1:1 calls — they are peer-to-peer through Daily.co and we have no access to the media stream. For the AI Coach and Speak Sprint, your speech is converted to text in real time so it can be scored; we store that text (above) and the providers in Section 5 process the audio, but we do not keep the audio itself.

3. How we use it

• To match you with another adult who speaks the language you want to practice
• To enforce safety rules (block list, bad-rating exclusion, reports)
• To show your progress (streak, daily goal, history)
• To respond to support requests

3a. Leaderboards

SpeakPair has public leaderboards (Speaking, Speak Balloon, Shadowing). If you choose to appear on them, other users see your display name, your profile picture and your score or level count — nothing else, and never your email, age, country or call history.

This is off until you turn it on. You are asked the first time you open a leaderboard, and there is a switch in your profile settings that you can change at any time in either direction. Your scores and streak are recorded and count towards your own progress whether or not you appear on a board; the setting controls publication only. Turning it off removes you from the boards from that moment on.

4. Camera and microphone

The app uses your microphone (and camera, for video) in 1:1 video calls, AI Coach voice sessions, AI video practice and the Speak Sprint speaking game.

• 1:1 calls: streams are peer-to-peer via Daily.co's WebRTC and are not stored on our servers.
• AI Coach: your audio is streamed to our speech-to-text, language, and voice providers (Section 5) to power the live conversation, then discarded — we keep only the resulting scorecard / recap text.
• AI video practice: your microphone audio and, with your permission, camera video are sent to Tavus via Daily.co. Your front camera starts on after consent and camera permission; you can turn it off during the call. Video recording is disabled. The transcript is processed by Anthropic to produce feedback and next practice goals.
• Speak Sprint: your speech is transcribed by your device's built-in speech recognizer (Apple Speech / Google), which may process the audio on Apple's or Google's servers; we receive only the resulting text.

We do not store your raw audio in any of these cases. Permissions are managed by your device OS; you can revoke them at any time in iOS or Android settings.

5. Third parties

Before anything of yours reaches the AI providers below, the app asks you in so many words — what is sent, and to whom — and nothing is sent until you agree. You can withdraw that agreement at any time from your profile settings, and the AI features simply stop working until you grant it again.

We share data with:

• Supabase — authentication, database, realtime infrastructure
• Daily.co — video infrastructure (peer-to-peer media) and the AI Coach voice agent (Daily Bots / Pipecat Cloud)
• Anthropic (Claude) — powers the AI Coach conversation and scores your AI Coach and Speak Sprint answers (receives transcribed text)
• Tavus — runs the live video AI coach, receiving microphone audio and permitted camera video, display name, target language, level, previous feedback and practice goals. You can switch your camera off during the call; SpeakPair does not enable video recording. Tavus makes the AI transcript available for feedback; Anthropic receives that text.
• RevenueCat, Apple App Store and Google Play — verify and manage subscriptions using your SpeakPair account identifier and store purchase information. SpeakPair does not receive payment card details.
• Deepgram — speech-to-text for the AI Coach
• Cartesia — text-to-speech (the AI Coach's voice)
• Apple / Google speech recognition — transcribes your speech in Speak Sprint at the operating-system level (audio may be processed on their servers; transcription only)
• Firebase Cloud Messaging (Google) — push notifications, only if you enable streak reminders

Each provider handles your data under their own privacy policy. We do not sell your data to advertisers or any third party.

For free AI video trials, we process an app-scoped device identifier into a server-keyed hash to prevent repeated claims on the same device. The raw identifier is not stored in our database or used for advertising.

6. Data retention

• Account data is retained while your account is active.
• Call session metadata and ratings are kept for 90 days, then anonymized.
• Reports are kept for 2 years for legal compliance.
• Logs are kept for 30 days then deleted.
• The device free-trial hash and claim date are retained while this promotion operates, including after account deletion. The link to the deleted account is removed. This record contains no conversation content and is used only to prevent repeated free-trial claims.

7. Account deletion

You can request account deletion by emailing support@speakpair.com (see speakpair.com/delete-account). All linked data (profile, ratings, streaks, blocks) is removed within 30 days. Call session metadata is anonymized rather than deleted to preserve other users' rating history.

8. Children

SpeakPair is for users 18 years and older only. Accounts created by anyone under 18 will be terminated as soon as detected. We do not knowingly collect data from minors.

9. Your rights

You may:

• Request a copy of your data
• Correct inaccurate data
• Delete your account and data
• Withdraw consent for optional features (e.g., notifications)

Email support@speakpair.com to make a request. We respond within 30 days.

10. Security

Data in transit is encrypted (TLS). Database access is restricted by row-level security; only the account owner and authorized SpeakPair staff can access account data. We are not liable for breaches caused by third-party providers — they have their own security commitments.

11. Changes to this policy

We may update this policy. Material changes will be announced in the app and the "Last updated" date will be revised. Continued use of the app after a change means you accept the new policy.

12. Law enforcement

If we receive a valid legal request from a competent authority, we may share account data and call metadata. We do not share data without a valid request.

Questions? support@speakpair.com